Legal
Privacy Policy
This Privacy Policy explains how Tuned Performance collects and uses personal data when you use this website, contact us, or request services. We aim to process personal data fairly, lawfully, and transparently in line with UK GDPR and the Data Protection Act 2018.
1. Who We Are
Tuned Performance is a mobile automotive service operating in Feltham, Bedfont, Ashford, Sunbury, Kingston, and Hounslow. For data protection questions, contact us at [email protected] or call +44 07933 705124.
2. Data We Collect
- Identity and contact details you provide, such as name, phone number, and email address.
- Enquiry details, including postcode, requested service, and message content.
- Technical and usage data through essential and optional cookies, depending on your choices.
3. How We Use Your Data
- To respond to enquiries and provide quotes or service information.
- To manage bookings and communicate about requested work.
- To protect our website and improve performance where optional analytics consent is provided.
4. Lawful Bases
We rely on one or more of the following lawful bases:
- Contract: to take steps at your request before entering into a service agreement.
- Legitimate interests: to operate and improve our services securely and efficiently.
- Consent: for optional cookie categories and related processing.
5. Form Handling
Enquiry forms are routed through Web3Forms to deliver messages to our inbox. The embedded vehicle lookup widget is provided by Benksy and may process technical data required to return vehicle information. Please avoid sending unnecessary sensitive personal data in form messages.
6. Cookies
Essential cookies are used to support core functionality. Optional analytics and marketing cookies are only used when you consent. You can change your choice at any time via the "Cookie Settings" link in the footer. See our Cookie Policy for details.
7. Data Sharing and Retention
We only share personal data with service providers needed to run this website and handle enquiries. We keep enquiry records only as long as necessary for customer service, legal, and accounting purposes.
8. Your Rights
You may have rights to access, correct, erase, restrict, or object to certain processing.
A full summary of your data rights is available on our UK GDPR page.
You can also complain to the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.
9. Updates
We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date on this page.