Who we are
Tuned Performance provides mobile car repairs, diagnostics, fitment, MOT support and ECU remap enquiries in Feltham and nearby areas. Company number: 17180730. For this policy, Tuned Performance is the controller of personal information collected through this website, phone, WhatsApp and direct customer messages.
Information we collect
We may collect your name, phone number, postcode or area, vehicle details, registration if you choose to provide it, service requirements, photos of vehicle damage or parts, appointment preferences, messages, quote notes, invoices, payment records, review interactions and website analytics events if analytics cookies are accepted.
How we use personal information
We use information to answer enquiries, prepare estimates, arrange appointments, provide services, keep customer records, manage payments, route jobs, work with local garages or parts suppliers where needed, measure website enquiries and review link clicks where analytics is accepted, and meet tax or legal obligations.
The usual lawful bases are pre-contract or contract steps for quotes and bookings, legitimate interests for running and improving the business, legal obligation for accounting records, and consent where you ask to receive optional marketing or updates.
Analytics, cookies and reviews
Google Analytics is optional and only loads after analytics cookies are accepted. Analytics may record page views and events such as call clicks, WhatsApp clicks, form submissions and review link clicks. The reviews page includes Trustpilot review collector code, and external Google review and Trustpilot links may process data under their own policies when used.
Who we share it with
We only share information where needed. This may include WhatsApp or phone providers, Web3Forms for website email enquiries, Google Analytics where analytics is accepted, Google review links, Trustpilot widgets or review pages, email providers, website hosting providers, payment or banking providers, trusted garages, parts suppliers, professional advisers, insurers, debt recovery support, or authorities where required by law.
How long we keep information
Enquiry information is usually kept for up to 12 months if no booking follows. Customer, invoice and job records may be kept for up to 6 years where needed for tax, accounting, legal or warranty records. Photos and messages are kept only for as long as reasonably needed for the job, dispute handling or business records.
Your rights
You may ask to access, correct, delete, restrict or object to the use of your personal information. You may also withdraw consent where processing relies on consent. Some rights depend on the lawful basis and may be limited where records must be kept for legal, tax or dispute reasons.
You also have the right to complain to the Information Commissioner's Office if you are unhappy with how your data is handled.
Contact
For privacy requests, contact Tuned Performance by phone or WhatsApp on 07933 705124. Please include enough information to identify your enquiry or booking.